General terms and conditions

General terms and conditions

Company: Maison Rouge SA (CH-626.3.019.543-4)
Registered office: rte de la Drague 18 - 1950 Sion
Cellar: Av. de la Gare 4 - 1955 St-Pierre-de-Clages
Contact person: Yves Friedli

The prices in this catalogue are quoted in Swiss francs, net, including VAT and guarantees.
Items covered by a guarantee are subject to the conditions of the offer valid at the time of purchase. The guarantee takes effect on the date of delivery of the item, as evidenced by the accompanying document (invoice), which we ask you to keep carefully. The following are not covered: damage due to poor maintenance, improper storage or normal wear and tear.

Our delivery commitment is null and void in the event of failure or non-compliance with supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to us. If a product is unavailable, we will inform you as soon as possible.

Prohibition on sales to minors
In accordance with the law, the sale of alcohol to minors is subject to various restrictions. By validating his/her order, the customer certifies that he/she is at least 18 years old, so that this regulation and the legal provisions can be respected.

Payment methods
Payment methods: Online, by bank transfer, in the cellar: by credit card or cash.

Delivery and transport
Available items can be delivered or sent by post on request. Delivery time is approximately 4 to 8 days. A contribution from you is required.
PLEASE NOTE: We do not deliver to P.O. Boxes.

Return or exchange of goods
Items must be returned intact and complete in their original packaging (with the reference labels), accompanied by the delivery note, within 7 days of receipt of your parcel. You are responsible for the return postage costs. In the case of an exchange order, the postage costs for your new order are free. 

Legal guarantee
Check the condition of the goods delivered without delay to exclude obvious material and manufacturing defects, as well as damage due to transport. In accordance with the law, you are obliged to notify us of any defects or anomalies affecting the goods delivered so that we can remedy them.

Data protection
All personal data will be treated as confidential. The information required to process the order will be processed electronically and may be communicated to associated companies for the purpose of processing the order.

Veuillez confirmer que vous avez l'âge légal pour consommer du vin dans votre pays.